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Question:How do I uninstall SuperTV Pro software? |
(8/1) |
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Answer:A: Application software level uninstall.
B: Device driver level uninstall(down load what ? what is the flow.pls descripe)
1. Please go to our website to download new driver, new software and fix program.
2. Remove old TV utility software: Please running All Program | SuperTV Pro | SuperTV Pro | Add-Remove SuperTV Pro program. This Add-Remove SuperTV Pro program will guide you to remove SuperTV Pro utility software. Also you can use Windows control panel | "Add or Remove programs" to remove SuperTV Pro utility.
3. Running fix program: Please go to our website to download fix program then executing it to reset SuperTV Pro card.
4. Reinstall driver and software: When you use fix program to reset SuperTV Pro card then restart your PC system. The PC system will auto detect new driver, please follow Quick Installation Guide page 6 device driver installation to reinstallation driver and SuperTV Pro software.
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Question:Q： Why I can’t hear any sound while TV program is playing? |
(8/1) |
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Answer:>P<Check setting” show the setting page “ pls then the line connection. >>/P<
>P<A： The ENLTV TV card audio is directly connect to you sound card. Please see your Quick Installation Guide page 5 device connection diagram to check the hardware setting. You need use one audio cable to link TV card Audio-out to sound Link-in port. If you also can not listen the TV sound, please check the system setting. See the Quick installation guide page 17 “device initial setting” to set the Audio Input at “Line-in”.>/P<
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Question:Q： Why the record function can not work? I can watch TV fine but when I use record function then it not save any video on my hard disk. |
(8/1) |
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Answer:The Codec is only one of the possibility, the other , like Vista need to be login as “Administartor”.
A： The TV utility software has included special video CODEC. Maybe your PC system has installed different video CODEC then system disorder the setting. Please reinstall the latest TV utility software.
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Question:Q： Why I can’t use time-shift but can watch TV program? |
(12/21) |
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Answer:A： The time-shift function is recording shows onto a hard disk then display to screen, so please check the Record function can work first.
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